All orders submitted imply the full acceptance by the buyer of these General Conditions of Sale.
The point of delivery of material and therefore of sale is always our warehouse regulator, or where appropriate, the delegation where the purchase is made, so that the goods travel at the buyer's risk and risk.
All shipments are freight and by our usual agency, except for orders whose net amount exceeds 90 euros. In this case the shipping costs will always be borne by the buyer. Shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla are excluded from the free transport.
All shipments are freight, in the conditions agreed individually with each customer. (Fob, Cif, Exw, etc.).
It will be as indicated in article 366 of the Commercial Code, which reads: "Within twenty-four hours after the receipt of the goods, a claim may be made against the carrier for damage or damage that was found in them when opening the packages , Provided that the signs of damage or damage that give rise to a claim are known from the outside, in which case only the damage will be admitted at the time of receipt. After the terms expressed or paid the postage, no claim will be admitted against the carrier on the state in which the ported goods were delivered. "
The company will accept returns, as long as they conform to the following:
Formal requirements: The client must have formulated his original order in writing (fax, e-mail, letter, "on line", ...) Must have been requested to our department. Customer service a return number. Neither the material nor its packaging must have been damaged.
Deadlines: The deadline for requesting the return authorization number will be a maximum of 15 calendar days from the date of issue of the merchandise. The term for the return of the merchandise will be a maximum of 15 calendar days from the date of receipt of the return authorization number (which will be notified by the Company in writing).
Conditions: The Company is entitled not to accept any refund, for any reason, in the following cases:
- Failure to comply with formal requirements and / or deadlines.
- Custom materials.
- Electric material.
- Out of catalog materials.
All returns of material that have been duly authorized will be shipped with the postage paid.
Fertilizers: it will proceed to pay all the returns (that fulfill each and every one of the formal requirements, terms and conditions) for an amount of 95% of the originally invoiced. The remaining 5% will be used to support the costs of returns (handling, packaging, quality control ...). Fertilizers originating from causes other than returns (differences in prices, freight, errors, etc.) will also be conditional on formal requirements and deadlines, ie the original order must have been written and be claimed at most 15 calendar days from the date of issue of the invoice. In these cases, it will pay the agreed amount. It will be essential that the customer is aware of their payment obligations.
The company makes available to its customers the following payment methods:
- Cash on delivery.
- Wire transfer. The time is delayed to several days until the payment is verified, to our IBAN:
SANTANDER: ES94 0049 2672 6025 1431 2345
THE BOX: ES39 2100 3773 1522 0004 7231
- By card for secure payment gateway and with confirmation by means of a message to your mobile.
All products supplied have CE certification, in addition to other regulations and have been subjected to rigorous quality controls by the manufacturers, which guarantee their correct operation. All reproductions, characteristics and information related to the products, should be understood at the information level. The company reserves the right to modify, suppress or extend our range of products, as well as its technical characteristics and prices without prior notice and without this being grounds for complaints.
All our products, as long as they are used in normal conditions or installed according to the rules in force, are guaranteed against any manufacturing defect for the term that each manufacturer determines in catalog or manual. In order to benefit from this guarantee, it will be necessary, in each case, to accept the defect by the corresponding manufacturer and in turn by the corresponding technical department, and the defective products must be sent to the factory of origin that will be indicated previously. The company does not guarantee any products, except those marketed under its M. pinar brand, and in the conditions that are determined in each product with said mark. The guarantees in each case are always determined by the manufacturer, therefore The Company will only manage the corresponding guarantee with the manufacturer. This warranty covers the replacement of the material without charge to the buyer, under the terms of current legislation. Consequently, it only covers manufacturing defects, never any defects in operation or installation that are independent of the former. The costs of transport and packaging that originate in the repairs covered by the guarantee, are on account of the buyer.
The company. Makes available to all its clients this department for any type of consultation and / or advice: commercial, technical, deadlines, expeditions, etc., Hours: Monday to Friday, from 8:00 a.m. At 2:00 p.m. And 16: 00h. At 7:00 p.m. (Telephone 686 660 719/916 082 342) Website: It is available 24 hours a day for all our customers.
To make purchases online, it will be necessary for the customer to register or be registered as a user in our WEB and accept the present conditions of sale. Acceptance of these will mean the express, full and complete agreement of the customer. As a customer, you declare to be of legal age and have sufficient legal capacity to be bound by these General Conditions of Sale, and always under your responsibility.
The Company reserves the right to own all the materials it supplies until the buyer has satisfied the total payment thereof.
All taxes currently in force and those that could tax the delivery of our articles in the future, unless their impact is not expressly prohibited and are due to the fact of the sale, will be borne by the customer.
For any discrepancy or litigation arising from the aforementioned General Sales Conditions, both parties submit to the jurisdiction of the Courts and Tribunals of Madrid, expressly renouncing their own jurisdiction.